Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,501 Reviews)
Rating breakdown 130,501 reviews
5 Stars
86,966
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,607
85%of customers recommend this product.
(
41,723 out of
48,973)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
Considered hiring someone for the first time…
on October 19, 2025
Posted by: Totally_Taxed
from Maryland
Verified Purchase:Yes
Basic tax return, all the documents needed on hand, and it took forever to try to get the info from the versions of my forms entered with the “interview” questions. Many things don’t quite match up—considered hiring someone for the first time after decades of doing it myself.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Deluxe plus State program works quite well. However, certain section could use more clarity by way of information and clear interview questions, particularly topics addressing IRA conversions and rollover and foreign tax credits
Pros: Easy to import documents
Cons: Hard to prepare
Value
5
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for your feedback! We're glad to hear you’ve had a generally positive experience. While we aim for 5-star satisfaction, we understand there are areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: J60614
from Chicago, IL
Verified Purchase:Yes
Probably my 4th or 5th year of using after switching from TurboTax. Generally easy to use; sometimes the search feature doesn’t work as expected. Sometimes not clear what next steps are. But it works and is a good value.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for your feedback and for choosing H&R Block for the past several years! We're glad to hear you’ve had a generally positive experience. While we aim for 5-star satisfaction, we understand there are areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver
Verified Purchase:Yes
I have been using your program for many years. I think it is a good value and easy to use. I will continue to use H&R Block tax software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Cpa82
Verified Purchase:Yes
I am a CPA . Very difficult user experience with the software. Not intuitive to find things. Hate the worksheets combined with the form views. Prefer turbo tax experience. Gave this 2 instead of a 1 because it does calculations unlike some free file products. Ridiculous that if something doesn’t apply at federal ( i.e. charitable deductions) the item does not flow the the state return. Software instructions say to enter manually as a lump sum.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TopDoc
Verified Purchase:Yes
The software is very thorough. That's good for me!
Your "pay plan" for e-filing however, was pricey!!!
Given the considerable"owed tax" incurred for 2024, your fee for e-filing was more than I paid for the deluxe software I purchased. I "opted out" and mailed my return at the Post Office. The fee was, in my opinion "way too much"!
Your "pay plan" for e-filing however, was pricey!!!
Given the considerable"owed tax" incurred for 2024, your fee for e-filing was more than I paid for the deluxe software I purchased. I "opted out" and mailed my return at the Post Office. The fee was, in my opinion "way too much"!
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: HawkMan1
from ohio
Verified Purchase:Yes
When I tried to submit my return for 2024, it was rejected because of incorrect AGI or PIN for last year's 2023 return. I check last year 2023 return and it contains the exact same AGI submitted for 2024. Since I mailed 2023 return I didn't include a PIN. So I had to mail in the 2024 Return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: ajones95
Verified Purchase:Yes
I downloaded the software, completed the questions, and submitted federal and state same day!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock