This software met my expectations of preparing my returns in a reasonable and efficient manner. So far I did not need to ask for help from their staff.
Hard to install without a disk. Have to call for help. Spent a lot of time following the instructions and software would not load. Not happy with the fact a disk is not included
I have used this software for 3 years and it has found deductions that I would of never found. The guided software fills in the blanks with ease and the running tally in the corner helps you at every turn.
I have an estate that is going for multiple years due to contracts. The year after the I used HRB as usual to file the taxes Even though I put the date of death as 2017, the program created a 1040 for the estate for 2018, rather than warning me that a 1041 was actually needed. Getting and filling out the forms from the IRS was easy. Having to pay a penalty to the IRS for this information was REALLY annoying (after they rejected the 2018 forms I sent.) How about a warning from HRB? It would have felt better.
Pros: Easy to prepare, Easy to import documents, Fast