I have been using this software for years and have always been happy with the results. Great interview process makes it an easy process to do complex taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I docked it 2 stars because I pay extra to get the state tax with mine, but still have to pay more to e-file though the software. I'm a tightwad to a degree, but I think the service should be provided considering the cost to purchase the service in the first place. A couple of years ago I wound up owing more state tax than the software calculated for me, so some attention to detail was a bit overlooked. At least for now it seems to be more secure than it's main competitor.
I also preferred to have a CD/DVD to load the program with. Call me old fashion. If I by chance didn't have internet access of any decent speed to download it, this online purchase could have really been a bugger to deal with.
Outside of that, it's basically okay. A bit hard to navigate, but then that goes along with taxes by nature.
The agent that helped me was understanding, patience and wonderful. She stayed with me for forty plus minutes working with me to get to where I wanted to be technologically speaking with software.
Pros: Easy to prepare, Easy to import documents, Fast