I always purchase the Federal and State and never an issue. This year it wouldn't prepare my State and I had to purchase it all over again. Barely made deadline and got into a huge fight with spouse because they didn't believe I bought it like I said I did. Nowhere in the help, chat, phone, web, or FAQs could I find the answer. Will be canceling my subscription and use of this software, which is too bad, because I've used it since it first came out.
Not perfect, but a good value compared to using a tax preparer. Auto filled the state in a block that was for numbers and told me to correct my entry. Did the math okay, but needs better explanations especially regarding final checks. Has a chat function which is actually only a fancy FAQ page. Annoying that it does not include free e filing of state tax return.
I have been doing my own taxes since 1962, and thou some might disagree, I am more or less still sane, and much of that is due to your tax program. Every year taxes get more complicated, thanks to a Congress that likes to make life harder for us, But H & R Block has some smart folk that make life easier. Will continue to be a fan and user.