If you have a very simple clear cut return to prepare, them this is probably fine. But if you have any little thing that is confusing and uncertain, you will not get any clear answers or explanations from them. Nor will you ever get to talk to someone with actual tax training and experience, only software customer service people who know nothing about income taxes! Incredibly frustrating!
I have used H&R Block Deluxe for several years. It is easy to use, and I appreciate the fact that you can copy last year's information into the current year's form, so that you don't have to re-enter everything.
Complete tax solution which accommodates single and multiple wage-earner families as well as simple LLC business owners. Expert and responsive on-line help, which I have leveraged on a few occasions. Carries information from Federal return to State without issue. Very close to perfect if it had the ability to combine two Married Filing Separate returns into one Married Filing Joint return, but I don't believe other competitor programs have this feature either - would be a huge time saver for doing what-if filing scenarios.