On-line help, chat help, and Facebook chat help was sub-par. Known issue with submitting CA state tax filing was only admitted after talking with MULTIPLE people. Agravation could have been avoided with a simple admission of the problem.
It's 'So-So'. I've always used TurboTax, so it was different & took a bit getting use to it. Time will tell if i get back what it says I'm due with no audit.
Product is easy to use and I have used it for a number of years. Really like the questions on the program which make it easy to complete my taxes. Highly recommend the program.
This was my first time using tax software. It did speed up the process of preparing my taxes and electronic filing was convenient. I was expecting help with more confusing processes such as reporting of foreign taxes paid and foreign income earned within a mutual fund. The software referred me to the IRS rules to insure I entered the correct data. The software should simplify the process.
Awful. If I weren’t so vigilant about double-checking my numbers between the state and federal returns, I would not have caught the $600 added to my state income that was reflected as a -$600 business loss on my federal. I had to manually make an adjustment. Just surprisingly bad.