Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,504 Reviews)
Rating breakdown 130,504 reviews
5 Stars
86,968
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,725 out of
48,975)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
Nightmare 2nd year
on April 30, 2025
Posted by: D0861427
from New York
Unable to transmit 2nd year in a row I had to mail my taxes in follow the info on rejecting retransmitted came back again and again same issue I review my taxes over two days again and again. Finally I printed them and mailed them in again 2 years in a row.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Khalsol
Verified Purchase:Yes
Wasn't worth the money, but seems I didn't have much choice.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Hello, we appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I've been using this software for four years and have never been disappointed. The explanation for each question is clear. There is a toll free number just in case you need further information. The best part is my refunds are deposited in my account within a week.
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wethersfield, CT
Verified Purchase:Yes
I have been completing my tax returns by myself for 15 years and all those years I have used H&R Block. The 2024 edition does not disappoint. It is easy and very cost effective. It will import all your stock trades from most major brokerages which is where I save the most time and effort because of this software.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Hi, thank you for your feedback! We're delighted to hear that you had a great experience with us and that our team was helpful during your visit. Your satisfaction is our priority, and we appreciate your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IN
Verified Purchase:Yes
Been using this software for years. Makes tax filing so easy, both fed and state.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Mildly Frustrated
from USA
Verified Purchase:Yes
Program seems to be getting worse instead of better. Multiple items not entered in the forms even though entered in the program. And simple things too, like addresses. Even though I did not check the box for Social Security income, the program selected it on its own creating difficulties trying to remove the form from being used.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
If you do data entry directly, then interview later, duplicate items are present. Ugh!
Had to submitted an amended return and the dashboard said amended return had been e-filed, when it had not.
I'll probably switch to FreeTaxUSA next year.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Old FFL
from Vail azz
Verified Purchase:Yes
When I went to File, it now asks for activation code? It told me my was expired? In the end they gave me a new one I can see this a issue years to come. I owed almost 5k to the Irs. HR software failed to inform me penalty and interest would be forthcoming
Pros: Fast
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock