Have been using HR Block tax software for years without a problem except for some software issues which HR Block ignores - fails to fix even though error has been reported by others and acknowledged by HR Block help personnel. That is my only disappointment with the software. Fortunately I am tax savvy and know how to work around the software issue.
Really bad. Said my girlfriend was disabled and we couldn’t get it to change. Tried to get help and the chat wouldn’t work. Didn’t find a phone number. Ended up taking the taxes to a friend that had Turbo Tax. That was quick and easy.
I was not able to e-file my return, which was very frustrating. There is a bug at the last step and even though I entered last year's AGI correctly, the return was rejected and I had to go to the post office and pay extra to send the return by certified mail.
Have used this software for over 10 years. Each year it gets easier to use. Trusted product and provides good information. I feel comfortable using and indeed is 5 stars.
Pros: Easy to prepare, Easy to import documents, Fast