State tax software failed to calculate the correct tax. Value of withholding was 3x of what was calculated on another form resulting in a letter from state tax division and an amount due instead of a refund.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Was not able to complete an amended state return because of a glitch in the software that was never resolved. Ended up having to complete that by hand which defeats the purpose of buying the software.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.