Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,504 Reviews)
Rating breakdown 130,504 reviews
5 Stars
86,968
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,725 out of
48,975)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Sam ku
from Texas
Verified Purchase:Yes
great program . Using it for last 10-12 years. Easy to use.
Purchased & Downloaded also for 9 other friends.
Purchased & Downloaded also for 9 other friends.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media-Abbie, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: IHateHR
from nm
Verified Purchase:Yes
I've used this software for 10 years, but as my taxes and my father's taxes became more complicated this software has become unacceptable. I had to directly fill out IRS forms even needed to print one out in the middle of things. And the help is terrible. I had to google almost everything to figure it out and often would up reading the Turbo Tax web page to get the help. I had to google acronyms because the H&R help didn't help. The IRS rejected my application with an error code that H&R didn't interpret. I have no trust in the program and doubt that they were done correctly. Next year it's going to be Turbotax.
The state return was even worse.
The state return was even worse.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 24, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from S.C
Verified Purchase:Yes
I have used H&R Block every ear since 2016 and I like the softwares accuracy
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rich 2
Verified Purchase:Yes
I’ve used H&R Block for several years because it is so easy to use.
Response from HRBlockBy Eva, Social Media Team, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tba1
from Bloomer wi
Verified Purchase:Yes
I felt like my audit review was very bad. It seemed to be a different tax return. It referenced my income 3 times in the audit risk. They seemed to be contradictory. My other family members did seem correct.
Pros: Easy to import documents
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MusicArtist
Verified Purchase:Yes
What's not to like. This is a great company and a great product. Been a customer for over 10+ years when the software was called tax cut
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: prk24
from New Haven area
Verified Purchase:Yes
I have used your software for years but it makes some misleading instructions lately.
Pros: Easy to import documents
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: rk1298
from MN
Verified Purchase:Yes
The program is fine for filing taxes but it lacks future year planning since it doesn't even offer state tax planning.
Pros: Easy to prepare, Easy to import documents
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock