Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,293 Reviews)
Rating breakdown 149,293 reviews
5 Stars
97,781
4 Stars
28,058
3 Stars
10,437
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,677 out of
61,818)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
easy to use but deficient
on February 24, 2022
Posted by: rvdk
from colorado
straight forward to use, but I had to manually input the financial data from Chas Schwab since the program wouldnt recognize Schwab or upload.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Very helpful
on February 24, 2022
Posted by: FilerFiler
from VA
Very helpful and saved a lot of time. seemed to cover taxes due and total available refund!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Not quite perfect
on February 24, 2022
Posted by: MPARochester
from Rochester, MN
I've used the H&R Block federal/state tax software for many years and have been satisfied with it. The flow of the interview is straightforward, and it's well-suited for my tax situation.
The same is true for the 2021 version except for an apparent defect in the state e-filing process. I'll describe it here, hoping the software folks will take a serious look at it.
I have four 1099-R forms. The all have a field (box 16) called "State distribution". In 3 of the 4 forms, that field is blank; one form fills it in. During the interview, I filled in all the fields from each of the forms, leaving the field for box 16 blank for 3 of the 4 forms.
After input from each of the federal/state forms is completed, there is an accuracy review. Neither review found any issues. Next I went through the e-file process for federal/state, which involves supplying account numbers for direct deposit. First, I provided the account numbers for federal e-file, and there was no problem. Then I provided account numbers for state e-file and clicked Next. A screen appeared indicating issues with the accuracy review appeared. There were 2 issues. Both were because box 16 for the 1099-R form was not filled in. (Strangely, one of the three forms with blank in box 16 was NOT and issue.) This should not be an error; <blank> is a valid value, as that is what is on the 1099-R sent by the provider (and it wasn't an error in past years). After hours of calling, waiting, calling, waiting, calling. We figured out that filling that field with the taxable amount from line 2 of the form circumvents the problem. I don't know if there will be a fix for the problem, but the circumvention should be documented.
While getting past this problem was frustrating, I will use the product again next year.
The same is true for the 2021 version except for an apparent defect in the state e-filing process. I'll describe it here, hoping the software folks will take a serious look at it.
I have four 1099-R forms. The all have a field (box 16) called "State distribution". In 3 of the 4 forms, that field is blank; one form fills it in. During the interview, I filled in all the fields from each of the forms, leaving the field for box 16 blank for 3 of the 4 forms.
After input from each of the federal/state forms is completed, there is an accuracy review. Neither review found any issues. Next I went through the e-file process for federal/state, which involves supplying account numbers for direct deposit. First, I provided the account numbers for federal e-file, and there was no problem. Then I provided account numbers for state e-file and clicked Next. A screen appeared indicating issues with the accuracy review appeared. There were 2 issues. Both were because box 16 for the 1099-R form was not filled in. (Strangely, one of the three forms with blank in box 16 was NOT and issue.) This should not be an error; <blank> is a valid value, as that is what is on the 1099-R sent by the provider (and it wasn't an error in past years). After hours of calling, waiting, calling, waiting, calling. We figured out that filling that field with the taxable amount from line 2 of the form circumvents the problem. I don't know if there will be a fix for the problem, but the circumvention should be documented.
While getting past this problem was frustrating, I will use the product again next year.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Easy as pie
on February 23, 2022
Posted by: MB 8591
from California
I used your program for the last 5 years and have had no problems.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
so so
on February 23, 2022
Posted by: cliff 29
from syracuse ny
seems accurate but quite difficult to navigate. shows things that are unusual at end but not much help in fixing
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
User Friendly
on February 23, 2022
Posted by: Kate 30
from PA
I have been using H&R Block Tax Program
for a few years. Very Pleased with this product
for a few years. Very Pleased with this product
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Worst version I've used since starting in 2009
on February 23, 2022
Posted by: Unhappy in NM 2021
from Albuquerque, NM
I was most annoyed with the lack of software updates early in the filing season. I was also frustrated that my version for Mac would not update through the application. I was forced to go to the web site, search for the update, download the update and then manually install.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Soft Review
on February 23, 2022
Posted by: bluesman2
from Detroit, MI
Software was good and easy to use. Took me longer because I am visually impaired. Had to keep enlarging print on each page, but I got it done.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock