Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,292 Reviews)
Rating breakdown 149,292 reviews
5 Stars
97,781
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,677 out of
61,817)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
Ran Just as well as past 8 years of HRBlock tax pr
on March 23, 2022
Posted by: Ned Darcy
from Texas
Had started early this year and ran into update problem for a few forms. Was easily repaired and finished submitting within the afternoon with fast effective online help. Will use this again and again for future tax prep.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Wrong AGI
on March 23, 2022
Posted by: GeoMc
from Closter,NJ
For the second year in a row, you have input the wrong AGI from my previous years E-File! I had to re-efile my taxes, minutes later, and you charged me twice for my state e-file! I will try TurboTax next year to see if they are better. I will dispute the extra state charge with my credit card supplier. I have used your product for15 years but am losing faith in your accuracy.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
No excuse for not including FORM 8911
on March 23, 2022
Posted by: Antony v
from Florida
AS a consistent user since 2009, I am disappointed that there has been no inclusion
in the software for Form 8911, and that the program will not allow E-filing if trying to use the available credit. With the growing number of people electing to change their automobiles, this is a major omission in this program.
in the software for Form 8911, and that the program will not allow E-filing if trying to use the available credit. With the growing number of people electing to change their automobiles, this is a major omission in this program.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Blocked at the end!
on March 23, 2022
Posted by: jlt35
from Loveland, Colorado
There two errors in the software. One prevented me from submitting my state return, and the other required me to file an amendment to my federal return. I tried to get help, but was sent to the wrong place, stayed on hold for 1/2 hour, and my problem wasn’t solved.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use.
on March 22, 2022
Posted by: JCLLL
from TX
Impports info from previous year returns thus facilitating the process.
Step by step guidance.
Can manually fill out forms if needed for special situations
Step by step guidance.
Can manually fill out forms if needed for special situations
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Software easy to install; however the HELP awful
on March 22, 2022
Posted by: buckeye0_14
from West Portsmouth, Ohio
After 6 tries at various hours of day, and trying both under Software Support and HELP numbers Either no one answered or disconnected. The only person I spoke with transferred me and after 50 minutes no one answered. When I left request for call back NO ONE has ever returned the call. I waited between 30 minutes and 50 minutes on 6 different calls. The Chat feature with virtual Assistant was also a failure.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
TOO MANY FEATURES
on March 22, 2022
Posted by: Jean5270
from San Antonio, TX
I have used H&R Block software for awhile now. It had been relatively easy to use. But now it makes you go through so many screens and questions about topics that DO NOT APPLY! I try to unclick the boxes but it still makes me go through the entire questioning about items that I do not need to report! Very frustrating. ALSO, THE PRINT IS TOO SMALL! I have to virtually have my nose on the screen to be able to read the instructions! I was not happy with using this software for tax filing this year.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Finest Kind of Software
on March 22, 2022
Posted by: Haylegr
from Cape Cod
This is our 6th year of using H&R Block Software for Federal and State filing. They cover everything as if they made it for themselves. Seamless as usual.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock