Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,504 Reviews)
Rating breakdown 130,504 reviews
5 Stars
86,968
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,725 out of
48,975)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Technically flawless tax software but...
on April 18, 2025
Posted by: pnieb610
from central Virginia
This was technically flawless software. However, after paying extra when buying software in order to get access to a state tax return, I was disappointed to have to pay extra AGAIN to actually use it. It would be more honest to include the actual functional price in the purchase price.
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good, like the new "scan it" features, but....
on April 18, 2025
Posted by: tulsagator9
from Tulsa, OK
Verified Purchase:Yes
I've used H&R Block's software for a few years now...it's been consistently good, but always seems like there are a few things that could have been better. For example, my very large employer is not among those from whom you can download W2's. (I was surprised though to find that the "take a phone picture of your W2" and upload that worked pretty well...although it failed to bring in part of the state info.) There were two or three other minor things that seemed less helpful or convenient than one would like....
The only one I recall specifically now though was that I got to the end, went to E-file, and was basically blindsided by "we can't e-file your Oklahoma return because of something like 'multiple exempt interest or dividends'" and that I'd need to print the forms and file on paper. As it was late on 4/14 and my printer was out of order, that meant a trip to the post office to get the form and another trip to mail the return, if I wanted proof of having mailed it timely, plus standing in line for a long while since it was then the15th.
I have not run into that before even though I haven't changed the investments at the brokerage that had that box checked on their 1099. Maybe you had a heads-up somewhere on that, but if so it didn't come up while I completed the return.
The only one I recall specifically now though was that I got to the end, went to E-file, and was basically blindsided by "we can't e-file your Oklahoma return because of something like 'multiple exempt interest or dividends'" and that I'd need to print the forms and file on paper. As it was late on 4/14 and my printer was out of order, that meant a trip to the post office to get the form and another trip to mail the return, if I wanted proof of having mailed it timely, plus standing in line for a long while since it was then the15th.
I have not run into that before even though I haven't changed the investments at the brokerage that had that box checked on their 1099. Maybe you had a heads-up somewhere on that, but if so it didn't come up while I completed the return.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: StormyCeeses
from Vermont
Verified Purchase:Yes
easy as usual. Love the import of prior years data.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Stuie125
Verified Purchase:Yes
Have use H&R Block software for the last 15 years.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mladi ii
Verified Purchase:Yes
right price, data transfer, 3/4 hour completed return
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JoeR23
from Michigan
Verified Purchase:Yes
If I had an option, I wouldn't buy tax software. It feels like you and TurboTax have gamed the system, pump money into lobbyists and generally abuse your customers because, frankly, we have no option.
I will likely buy again, but ONLY because I have no option, and TurboTax seems 'stuck' on forcing hardware upgrades. Your ONLY redeeming characteristic is that you allow your software to continue to work with older systems. Lose that and you've lost me.
I will likely buy again, but ONLY because I have no option, and TurboTax seems 'stuck' on forcing hardware upgrades. Your ONLY redeeming characteristic is that you allow your software to continue to work with older systems. Lose that and you've lost me.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
1
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Buffalo NY
Verified Purchase:Yes
IRS rejected my return even after working through return carefully and using data from my 2023 return to verify.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gerald 1234
from beaverton oregon
Verified Purchase:Yes
I purchased the delux + state just as I have for YEARS. It failed. My return was rejected by IRS and your solution was to mail the return.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock