Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,504 Reviews)
Rating breakdown 130,504 reviews
5 Stars
86,968
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,725 out of
48,975)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Print Form pages do not load access print button
on April 18, 2025
Posted by: Anonymous
from Atlanta GA
Verified Purchase:Yes
After several years of suggestions, I have asked that the print forms pages be formatted to fit on laptop so you can access the print button. It has still not been fixed.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
After entering all my data it became evident that my HRB file was corrupted. The required many hours of of reentry after a new program was necessary.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fayetteville
Verified Purchase:Yes
Convenient and easy to use with good quality and value
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for leaving a review, and for providing positive feedback on our product. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
This package has grown complicated and unintuitive
on April 18, 2025
Posted by: Pennsylvania taxpayer
Verified Purchase:Yes
The software has become more complicated and less intuitive over time. It led me into several blind alleys of questions that did not relate to my return. The twenty dollar additional charge to e-file the state return when the package is advertised as federal and state is just rent seeking. After ten years of using this software, I will probably switch next year.
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Bluesfan13
from St. Louis, MO
Verified Purchase:Yes
Mostly great, but still doesn't understand K-1 forms and independent contractor work well
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charles Town, WV
Verified Purchase:Yes
I used the program to complete taxes for my mother-in-law, daughter, and my wife and I. All went well. Basic information transferred without a hitch, completed federal and state taxes efficiently.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: bob145
Verified Purchase:Yes
purchased another state. said it was downloading but did not. had to pay again.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wph123
from Alabama
Verified Purchase:Yes
If a return doesn’t go through due to filing issues, you get double charged the fee, even when the refiling happens minutes later
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock