Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,292 Reviews)
Rating breakdown 149,292 reviews
5 Stars
97,781
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,677 out of
61,817)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
15-year user
on April 11, 2022
Posted by: MEProfessor
from Paducah, KY
I have prepared my own taxes for over 30 years using Parson's, TurboTax, and Tax Cut which evolved into Block. In general, I have been satisfied with the software and how it has evolved over the years. I don't have super complicated tax situations, so the Deluxe version generally handles what I need. I will make three comments from recent observations and experiences. (1) I have come to realize that the software should not automatically be considered to be correct. In 2021, I investigated an issue regarding my Kentucky taxes and how charitable donations were limited to some percent of AGI. After showing him my tax forms, a KY Dept of Revenue CPI pointed out that the donation cap was not correct. After reading all the state and federal regulations, I contacted Block to report the error. It is nearly impossible to report an error in the software, but after about 4 months and multiple attempts, they finally forwarded my concerns to the programming group who acknowledged the error. Since that was April already, they said my overridden corrections were accurate but they could not make any software correction until the next year. The 2021 KY state version does seem to comply with all the correct donation caps, so they did make the fix. (2) This year I had to file nonresident state taxes for a land sale in Colorado. CO has a pretty simple flat tax structure for residents, so I first studied their related tax laws and attempted to just fill in the forms by hand. I finally decided to also buy the CO state tax software (at about twice what I paid for the initial fed and state software package) to just verify my numbers. I needed to submit five tax forms, and the Block CO state tax software supported only four of them. What was surprising is that for the one they did not support, they did not even include that topic in their interviews or options tables to let you know it would be needed. That line was included but just left blank in their worksheet form. Unless you had already read through the tax laws to know where the entry would come from (the 1-page form they did not support), you would not know that particular income subtraction even existed. I wound up submitting a printed file using their four completed forms plus the fifth that was completed manually. (3) The interview process is usually an effective way to enter information without the user knowing all the details of where information goes on the forms and what limitations may apply. The Block deluxe version has in the past just had you go directly to Form 1116 to compute the credit for taxes paid on stock dividends from foreign based companies. This year, they included that information in the interview process, which was relatively easy and straightforward. Not sure why the interview for 1116 was not included in past years. On the flip side, I needed Form 6252 to report an installment sale of real estate and Block just tells you to open the form and fill it out yourself. Since I had already wrestled with the Colorado state taxes issue, this was not terribly difficult, but I think could have been easily included in an interview format to assure users that it was all done properly. Final statement. I will continue using Block software in the future, but will do a thorough review of each completed form before submission since I now know that it can be wrong. I suspect state specific software has a greater chance of such errors since the much larger base of federal users would likely catch errors there very quickly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Able to Import Prior Years Data
on April 11, 2022
Posted by: Frustrated n Dissatisfied
from White Lake, MI
I have used HRBlock software since 2010. This has been the worst year ever. On first return it did not include Misc Deductions in calculation. I had only efiled one document before trying to file 2nd one, I was told I had used up all 5 so I had to use a different code so I only got to file one return each for two licenses.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
1
Hard to use
on April 11, 2022
Posted by: MikeB77
from Fort Worth, TX
If you have to do anything that's not on the standard interview, good luck! Horrible navigation, the help is useless; not much more than a repeat of the screen you're trying to get help on. The worst thing is it auto saves any changes you make. I was working on a potential amended return, and it saved my changes even though I specifically chose not to save. Now my original submitted return does not exist anywhere, and there's no way to get it back without starting over.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Long term H&R Block user
on April 11, 2022
Posted by: Churl
from Columbus, OH
This program is very comprehensive. But includes tips like 'not common' after line items to help you review at a higher level the items pertinent to your case. The navigation is flawless. I see no reason to change how i submit my federal taxes.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Just gets better and is still affordable
on April 11, 2022
Posted by: Tallcoach
from Hot Springs Village, AR
I have been using H&R tax software for many years. It has served me well and I will use it in the future.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Getting used to it
on April 10, 2022
Posted by: CookieRtp
from NC
After many years of using HRB software I’m finally getting the hang of it. I was less frustrated this year than in past years. I still find it impossible to get any kind of support - too many hoops to jump thru just to find a phone number. I am skeptical that I’d get real support. I can’t say for sure I’d recommend to others
Cons: Time consuming
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
CHAT Function BAD
on April 10, 2022
Posted by: cathy36
from Trumbull, CT
Comments on appraisal form. Also strange numbers appeared on some of the closing steps
Pros: Easy to prepare, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
2
pi pin identification & final cap gains
on April 10, 2022
Posted by: toomuchtimeforreview
from WA
for several years running, software or help section does not direct user to the pi pin entry which has resulted in multiple, over the years, rejection.
also i was reintering data becaus i touched a wrong button. specifically in the short and long term capital gains, made multiple entries, then final page erased them all do to one button.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock