every year after one use if you go back into the software it checks for any federal or state updates. When it does it ALWAYS fail with the message 'taxdatastorehandler' not found. when calling support all they can tell me is to try a different download
Has bugs/issues: (1) My W2 Box 12 had 5 codes (C, D, W, AA, and DD), but software picked up only 4; entering the 5th manually did not help. (2) No clue if W2.12.DD was used in Federal return (3) W2.12.DD was not present in W2 created by system for California return (4) Basis for Roth Conversion was not explained correctly (5) 2020 return was done with HR Block, but while doing 2021 return, software asked for information about itemized deductions in 2020, even though itemization was not done in 2020. (6) Software insists that I provide my phone number even though I do not want to do so. (7) Amounts paid with California 540ES were not taken into account for estimating penalties/fees for insufficient withholding -- software said I owed fees to California even though I had a refund of overpaid taxes.
When trying to file my Ohio return, the program kept asking for information from a 1099R box16 that had nothing in it. It would not accept that answer or allow the Ohio form to be efiled. Today I learned I could file for free on-line directly with Ohio. Their site did not ask for that box 16 information!