Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,504 Reviews)
Rating breakdown 130,504 reviews
5 Stars
86,968
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,725 out of
48,975)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: randy mcg
from Penn, pa
Verified Purchase:Yes
This product is incomplete it will not do local taxes and additionally for some reason some errors cannot be cleared and I don't even know how these errors were caused but I was unable to clear those errors I mean the thing is thinking that enter unreported tips could not clear it also it would not let me clear an issue with not having any insurance
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Limit the in program upsell; hack for rejections
on April 13, 2025
Posted by: lqprm
Verified Purchase:Yes
I used Turbo Tax for many years and I got tired of the constant upsell. My view is that I bought and paid for the software I wanted and didn't want to be pushed repeatedly to buy an upgrade. I notice that HR Block has added some upsell screens and I hope I don't have to find another software.
Generally I find the HR BLOCK software easy to use. This year I had a frustrating experience as the federal filing was rejected multiple times even though the pre-filled prior year AGI was correct. I gave up and started printing the return to file by mail. As the 40+ pages were printing, I came across an online post that entering 0 for the prior year AGI often cured this problem. I tried that and it worked. It would have been very helpful if the software suggested that after a couple of rejections.
Generally I find the HR BLOCK software easy to use. This year I had a frustrating experience as the federal filing was rejected multiple times even though the pre-filled prior year AGI was correct. I gave up and started printing the return to file by mail. As the 40+ pages were printing, I came across an online post that entering 0 for the prior year AGI often cured this problem. I tried that and it worked. It would have been very helpful if the software suggested that after a couple of rejections.
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Steve E 65
from Southern Illinois
Verified Purchase:Yes
I switched to H&R Block a few years ago and very glad I did
Perfect, No but pretty close
Easy to use and accurate
Perfect, No but pretty close
Easy to use and accurate
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
I have used H&R Block for many years. I am happy with the software for its user-friendly interface and its accuracy. I have never had any problems with e-filing my returns and have never received a letter of correction from the IRS.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Bluelightsmove
from Charlotte, NC
Verified Purchase:Yes
I've been using your tax software for over 20 years. It always gets the job done! Thanks!
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Vic55
Verified Purchase:Yes
I was very disappointed when there wasn't anyone to help me when I encountered a problem..
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MadameH
from Los Angeles
Verified Purchase:Yes
Easy to use. Confusing items are explained pretty well. I only had to look up a few items. I file an itemized return. I’ve been using for a few years so I appreciate items that auto populate from previous year. A little expensive but cheaper than a tax preparer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: RetiredCPAinPA
from Lancaster, PA
Verified Purchase:Yes
Have used this product for over 5 years, since switching from TurboTax. I am a retired CPA, and have never had a single problem with the software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock