Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,504 Reviews)
Rating breakdown 130,504 reviews
5 Stars
86,968
4 Stars
24,052
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,725 out of
48,975)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: TaxFail
from NY
Verified Purchase:Yes
I have been using this for years and have been happy...UNTIL THIS YEAR. This year I filed (electronically and my return was rejected due to an ACA error by NYS after getting that resolved I filed again... rejected again after a long phone conversation with IRS they told to add an attachment to the return but I tried a third time and the software does not allow attachments. So I decided to print sign and addressed the envelope, added postage and attachments ready for the mail tomorrow. Then I got an email time stamped 7:47pm that saying I "successfully submitted your 2024 federal return" So I opened the tax software and clicked on E-file Status and it says "The IRS rejected your federal return on Thu Apr 10 2025 at 11:51:36 PM " and it was only 8:48 PM! What is going on??? Time stamp is over three hours in the future? If it was less than three hours I would assume it is a time zone issue but not OVER 3 hours. I have not received the rejection email for the third submission yet does this mean I am going to get it at 11:51? it is still only 9:30 so I'll wait and see and mail the paper return even though I paid for efile and have to wait even longer for my refund, which is very frustrating because this is the first time I really needed the refund ASAP and it happens to be the only year it will be delayed.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Please make more user-friendly, we're not all CPA
on April 10, 2025
Posted by: economistMBA
Every year this software becomes more difficult to use. It needs to be much easier to use and understand. It becomes more difficult to use and understand every year. Fire the software engineers and hire people who can communicate clearly with average people. It is becoming more unusable every year.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DFW Metroplex, TX
Verified Purchase:Yes
I like H&R Block's tax software and have used it for years. Having used it for years, I can navigate around the program due to years of use, but I still find the user interface to be difficult. As an example, if I want to check the number of miles driven in my car for rental property management, I can't go directly to the page. I have to go to the rental property page, then look at and accept all the description, depreciation, income, and loss pages before I get to the car usage page. It would be nice if there were sub-menues on the different pages (Rental Property, Income, Losses, etc) that allowed more direct navigation. Unfortunately, the user must live with the Interview Format and work your way step by step to check and verify a prior entry.
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Experienced TurboTax user
Verified Purchase:Yes
I’m disappointed. The Federal and state e-filings were rejected. I hope my state e-filing charge is reversed.
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SimonJohn
from Seattle, WA
Verified Purchase:Yes
If there is option to choose "Standard Deduction" or "Itemized Deduction" to avoild some following question, it will be perfect.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BB51
from Rainbow Lake, NY
Verified Purchase:Yes
Worked great,,, Very easy to do taxes in a short period of time, especially since I have used the software over half a dozen previous years... Imports previous years data helps for sure.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Concord, CA
Verified Purchase:Yes
Ease of use. Laink to returns for prior years. Link from the federal to the state tax return.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Klreggie
Verified Purchase:Yes
I have used this software many years. It is my favorite.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock