I have been a user of this program for years. It’s okay, nothing special, nothing bad. It’s not very intuitive nor overly helpful in providing clarifications. Many times it simply refers you to the IRS regulations.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Mostly straightforward step by step process
on April 10, 2025
Posted by: Bidawi
from Austin, Texas
Our 3rd year using H&R Block app after many years using TurboTax. So far, so good.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
1
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I have been using H&R Block Tax Software for years and I have never had a problem filing a return. I would recommend it to anyone who wants to do their own taxes. I guess you can call me a Block-head, but that's okay as long as I get my refund
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Would give 5 stars if the price wouldn't go up every year
Pros: Easy to prepare
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I had some difficulty with the credits portion but otherwise the app was fairly easy to use.
Pros: Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.