The software worked fine. When we needed some support it was impossible to get help! If you have a problem believe it or not you are better off calling the IRS directly!
Would have given 5 stars, but your software missed an item in the Oregon tax that would have returned over $300. Fortunately, the State found the error and paid me.
As a software package, it is still very easy to use despite my changing tax status after having retired. I appreciate all of the drop-down menu help features as well as the continuing status of what is owed. It is fast, reliable and reasonably priced. However, it has changed. When I first started using the software several years ago, live, expert advice was available (to me, as a software subscriber). Now, however, that feature is no longer available. It was that feature that made the software so much more desirable than other brands. Now, that's not the case and it is a significant diminution, in my opinion.
I've used HRBlock for at least ten years, better every year. Help and advice always available almost immediately. Well designed Q&A format makes it easy.
Pros: Easy to prepare, Easy to import documents, Fast
Super easy to use, I’ve been using it for almost a decade now. The one year I used TurboTax instead it took me twice as long and I didn’t trust to results so went out and got H&R Block too, it caught more possible deductions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast