For almost of the last 25 years, I buy your software. This year I was shocked by your prices! I’m scared at what will you be pricing your products in the years to come. I buy “Basic” tax softwares primarily because of price and the source of my income. Instead of going to a pro tax preparer, I use to save substantially buying your software. Now your pricing is approaching going to a tax preparer.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Software seemed to ask more irrelevant questions (to me and my situation) this year than in past, and it was very time consuming, annoying, and confusing. Eventually got through.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Been using H&R Block tax software since 2007 and before. It's never failed me.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Filing Tax now a day getting more complicated but H&R Block tax preparation program help make it simple and easier to understand, even though its not 100% but i’m very happy with it, Thanks.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
The program is great when it provides definition of terms and explains the context behind a choice that must be made. It is frustrating and troubling where it does not. Every form should have links that help a user fill it out. I have used your product for many years and there seems to be little change in this area.
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.