Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,505 Reviews)
Rating breakdown 130,505 reviews
5 Stars
86,968
4 Stars
24,053
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,726 out of
48,976)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: dwsmith
from Plano, TX
Verified Purchase:Yes
I have used this software for many years, dating back to the old "TaxCut" days. I generally have a very positive experience with the program, and no issues, but this year was different. Upon my initial download, it wanted to download an update. This is normal in my experience. However, it downloaded the update and then wouldn't bring up any windows. I had to restart it about a dozen times, including a few force-quits, to get it to successfully update and come up and let me enter my taxes. Then, a few days later when I was ready to submit my return, it insisted on another update before it could transmit my efile. Again, I had to start and quit and force-quit the program over and over without it being able to successfully apply the update. I eventually had to go back to the original download link and download a new copy--which apparently was the latest version because it didn't have to take an update. Fortunately, I had backed up my .t24 file and was able to pick up where I left off. This year was the worst experience I've ever had with this product.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 9, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: its a me
from colorado
Verified Purchase:Yes
Mostly everything worked great. But I paid for tax software to import my investment account one of them is with webull. I could not find a why to import webull it was frustrating to have to put it all in manually even though I paid for a service that was supposed to do it.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mpls
Verified Purchase:Yes
I've been using tax cut for over a decade, but I wish deluxe had a little bit more for home businesses. It's difficult to find home business items to write off and tax cut. Such as storage costs, shipping costs, selling fees, etc.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Otto 37
from Spokane WA
Verified Purchase:Yes
I have used software for several years and it seemed to be easy to use...
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sw Missouri
Verified Purchase:Yes
Been with you for 20 years or more. Never let me down and easy to understand
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Too many rules
Verified Purchase:Yes
I like the software. I am not as impressed with tax software, in general, as I when I began my purchases in the 1990's. but first, why do I have to commit to your terms & conditions to provide you with feedback. I object to this, you appear to be a legal-department-driven-company rather than one interested in my opinion. Even though I've clicked on "I agree to your terms & conditions" to provide you with this feedback, I do not agree with said terms & conditions in any way-shape-or-form. Please do not use them until you acknowledge unbinding me from your rules.
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Mark364369
Verified Purchase:Yes
I've been using H&R Block tax software for about 10 years now. This year's version has been great as always. Despite having to deal with numerous transactions in half a dozen accounts, I was done in a few hours. It's an excellent value, very easy to use, and super accurate. Highly recommended!
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: QC25
Verified Purchase:Yes
Can not use on Windows and Mac both
Document Scan input only can support W2 , minor mistake
All other tax documents have to manually type in
Document Scan input only can support W2 , minor mistake
All other tax documents have to manually type in
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock