Need to improve when getting an update after filin
on June 12, 2022
Posted by: Terry Tiller
from SC
Verified Purchase:Yes
Been using H & R Block software for years and have been pleased, but this year could not get issue resolved. After filing this past year an software update changed my state tax refund to a larger amount. I received the smaller original amount. Could not get answers on how to handle the issue. In my opinion H & R Block's software should have handled the situation, instead I had to go in and override the amount refunded to me for next years filing. The math doesn't add up now on my tax form but reflects the correct amount I received. Dissiappionted that H & R Block's software did not pick up on the amount when I filed was different than the amount after the update.
I’ve been using H&R Block for years. It’s a very good product. Although I must say 2021 didn’t seem as finely polished as previous versions. But I will continue o use it.
This will be my last time using HR Block have used it for many years but always too many updates too late and then had an issue they had no timeline to fix and used another companies software and it worked liked it should
Fairly easy to understand and follow the interview
on June 12, 2022
Posted by: Anonymous
Verified Purchase:Yes
Once again, it was fairly simple to follow the interview process. This was the first year I had a slight problem and called for help. Unfortunately, the person I spoke with seemed to have no knowledge of what I was having a problem with. But, I was able to resolve it on my own.