Software is reliable and gets the job done - but lacks the polished user interface of the other big guy. Automatic updates, decent e-filing options without up-sell.
I find it easy to use and very complete. Importing/uploading tax documents is simple, efficient and accurate. Has E-filing (federal free) or print/mail filing processes that are fast. It is also one the appropriately priced tax software packages out there that offers the items I need to complete my taxes. Less than half of the version I was using previously. I have only used the deluxe version but I am extremely pleased and would recommend it highly.
Pros: Easy to prepare, Easy to import documents, Fast
I have used this software for approx. 20 years. Gets harder to use and more confusing every year now. This year I downloaded it and my "key" was automatically added. When I went to submit, the "key" was rejected. After considerable research I was able to reach a customer service rep who gave me a replacement number. Pretty frustrating..
I couldn’t get my return to print properly. I was able to do a work around and get it to print but after many years of using Block software I will be switching to Turbo Tax next year. Also the wait for customer service was excessive.