I bought the software that included my state return, thinking I had all I needed to create and file my tax return. When my returns were complete and ready to submit, I learned that there was an additional fee I had to pay to submit my returns electronically. I felt deceived. Hidden and unexpected additional fees make me feel cheated. Shame on you!
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
First time user, I'm hoping all goes well, SW was easy to use for my simple returns
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Response from HRBlockBy Amy, Social Media Team, April 5, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Been using for several years, quality product, as expected.
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
The software works well enough. It didn't glitch or stall. I made some errors that I think should have been caught and corrected at the time. Instead, at the end, I got messages that I needed to correct a couple missing entries. I didn't understand how to get to the error location. The software was supposed to email me updates on filing. It didn't. I like this better than TurboTax but.
Pros: Easy to import documents
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I HAVE USED THIS PRODUCT FOR OVER 20 YEARS WITH NO PROBLUMS
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Dear Dave, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!