There were several years that I would have rate this program 5 Stars . For the past two years there seems to be a glitch in filing direct with the IRS. i.e. Nit recognizing using the correct pin or previous year AGI to verify identity. Very frustrating.
The tax software product is fine and I have used it for years. The challenge is when you want to ask a tax question of a professional. The web site is incapable of providing that service. All that is available is to submit you tax documents for filing a return. It is impossible to just connect with someone to ask a question.
I started using HRB when turbo tax return required me to purchase a much more expensive version of their product because I buy and sell stocks and receive capital gains. This product is easy to use either by the guided method or self entered.
I have been a satisfied user of H&R Block Tax software (and its predecessors) for over 20 years. Prior to using this tax software, I did my taxes manually. H&R Block makes tax preparation easier.