Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,505 Reviews)
Rating breakdown 130,505 reviews
5 Stars
86,968
4 Stars
24,053
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,726 out of
48,976)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Mikieb
from San Francisco east bay
Verified Purchase:Yes
This is my 10th year and will continue to use the product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Jrme
from Indiana
Verified Purchase:Yes
This works fine, the reason for not getting 5 stars some business forms can’t be removed and come back year over year even though no longer used.
Itemized deductions, forced to go over them, even though I choose not to itemize.
Itemized deductions, forced to go over them, even though I choose not to itemize.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Phil2
Verified Purchase:Yes
I am happy with the software, but your ‘extra’ fees for additional state, state filing, electronic payments, etc. are disproportionately high and keep me from giving you a higher rating.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Fonty
from Rockville md
Verified Purchase:Yes
I wish I can enlarge the font on the forms like all browsers do
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve been using the tax cut/h&r software for over twenty years, and will continue to do so…enough said
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Omaha
Verified Purchase:Yes
Product is easy to use. Appreciate the interview style going thru completing the tax forms
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
It finally does a good job of importing from Schwab.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
1
Charged for state filing, but never went through
on April 2, 2025
Posted by: Done with Block 2025
Verified Purchase:Yes
I had a pin on my IRS account and it kept me from e filing, but I tried three times. Every time they charge me for the state filing even though they never provided that service. I have used HR block for over a decade, but this is probably the last time.
Cons: Doesn't maximize refund
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock