Not enough information was carried over from the previous year and not enough information flowed through the return - too much manual entry.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Product worked fine but very disappointed with business aspects. I’m a repeat customer. I started getting discount offers if I filed very early in Jan. Well nobody gets bank and broker statements that early. Then they could not recognize me, so I paid full price - within hours they offer 30% off. Very poor customer relations.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I like the program and have used it for years. However, I do not like the fact that I can't get real answers when I have a question. I got a suggestion that maybe I should delete my info and restart my return. Then they had the nerve to ask if I had any other questions.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I really like the software setup that prohibits you from moving forward if something is not correct. The interview that walks you through the tax preparation process is excellent.
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I have used H&R many years and am completely satisfied
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!