Overall the product is pretty good. One thing that needs to be improved is your terminology. For instance, on a state return you advised that a "worksheet" must be included in submittal. There was no "worksheet". It was titled as a "Schedule". To resolve that discrepancy cost me 45 minutes of my time. Also, other descriptions of items were very vague and required more independent research. I feel your program writers could do a better job in that department.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I use H & R every year. I'm former IRS agent and I know your software is the most accurate and easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
H&R Block Deluxe + State
on April 1, 2025
Posted by: MC Wilkins
from Durham NC
Have used H&R Block software for years. Always have been happy and I like the feature of importing last years return. Makes filing fast and easy.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Everything worked well except the feature to compare married filing separate vs jointly.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.