Okay, but still needs improvement on the support part and for first timers. Some of the verbiage was a little misleading and made it difficult to decipher. The support for chat was just crazy. I waited for hours at 100 in line, then went to next in line, then back to like seven then kicked me out. I think, if you had short video clips would help significantly (to show different scenarios).
It used to be a good program where you can get good answers to your questions. But, now you click on the more information buttons, and it says the same thing but with different words.
It appears to be very helpful in doing taxes and pretty thorough. It is simple to use and easy to understand. Very accurate for my input calculations. It does almost everything for you.
The program is pretty accurate as far as the mechanics of calculating taxes goes, but it is still a bit difficult to use without some prior knowledge of tax law. It doesn't handle anything out of the ordinary. Getting credit for a newly-installed electric car charger proved to be impossible for the 2019 tax year and forced me to file on paper. I would like a state filing to be included in the price of the software.
Good product. Does what you need, be prepared to do some research on your own. Help program good. But took a while to reply. Fairly easy to navigate. No problems with irs for last 5 years