Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,505 Reviews)
Rating breakdown 130,505 reviews
5 Stars
86,968
4 Stars
24,053
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,726 out of
48,976)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
2
Hidden fees when submitting state return online
on March 26, 2025
Posted by: Arctic_Stingray
Verified Purchase:Yes
I bought the deluxe version to be able to do the state return as well but when submitting the return online I was charged a fee again to submit the state return electronically
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Harrisburg PA
Verified Purchase:Yes
I've used this product for over 20 years.
Love it.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Rob45789
Verified Purchase:Yes
It took a few minutes to figure out how to get started. Once I did it went very smoothly. Thanks for another great year of making the taxes easy to do and understand.
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Name25
Verified Purchase:Yes
I bought the product as early as I could to get the best price.
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Noblesville, Indiana
Verified Purchase:Yes
I have been using HRB software for many, many, years. This is the first time that the software would not load my previous year's information!!! Thus, causing me to input numerous amounts of info (8606 info, Capital gain carryover, names, address, soc sec #'s, birthdates and info from recurring W-2, 1099-R, 1099-Int, etc. A real pain to have to do this.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good for simple tax; not good for complex returns
on March 26, 2025
Posted by: TaxTheBillionairesMore
from FL
Verified Purchase:Yes
No Form 8833 in the software
Returns with 8938 cannot be efiled
Should be able to recommend best depreciation method
Many descriptions are unclear. I needed to resort to the IRS form guidance on multiple occasions and even had to lookup definitions of terms used by the IRS for clarity. Good software should be able to help with all this.
Returns with 8938 cannot be efiled
Should be able to recommend best depreciation method
Many descriptions are unclear. I needed to resort to the IRS form guidance on multiple occasions and even had to lookup definitions of terms used by the IRS for clarity. Good software should be able to help with all this.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
I have been using H&R software for many years and am very happy with outcome.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
Not only wasn't the software clear on where DAF contributions should be input but the call center was useless as well.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock