i am disappointed that this years version 2024 did not have option to read a report that compares side by side this yr data with pervious yr data ( important line items only)
also had trouble getting to a "drop down list" of financial institutions from which to import data.. solution was /is not obvious.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I've always used H&R Block software, and I had a tough time understanding that I couldn't use last year's PINs, so it failed to accept both of my returns. I don't recall it saying that I couldn't use our old PINs. I finally realized this and had them accepted.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I am the person who uses your program. I am also a woman who files our taxes. My name is Diane. Why can’t you use both of our names instead of just my husband’s name? Maybe you can ask in your program who is using your product. It is very insulting.
Pros: Easy to import documents
Value
3
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
It's awful that they make it seem like the State is included in the cost! But, when you get to the end of the Federal and State, they ask you if you want them to submit the State and pay more! That's ridiculous! I could have done it with the my state for free, but I already did all the work. That's how they rip you off more!
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
The title is very self-explanatory.
on March 26, 2025
Posted by: Jims Income tax software
from Milwaukee, WI
My software was a gift. I've used it for many years and have always been very pleased with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!