I've been using this software for quite some time. At least a decade. This is the FIRST time that it didn't send amount owed to the IRS. Monies went to state, but not federal. So, I received a bill in the mail this week.
It crashed several times when preparing a return. The first time I lost over an hour of work. I ended up submitting to IRS late. It crashed several times later when I tried again. Finally I got everything submitted
very difficult to navigate thru the homeowner and investments information. I was left feeling very un sure if calculations were correct. Called for support and the representative was very unconcerned about my return. Also the filing fee for the State return is absurd.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I cannot figure out why the IRS has rejected my return THREE times. I have used the software for many years, nothing has changed, but for some reason, it will not accept my return. Very frustrated.