I don't want to be unfair, as the majority of the program works very smoothly, and I appreciate that it walks me through all the pieces and parts. The part of the program I find pretty frustrating -- just about every year -- is the wrap-up and presentation of errors and warnings. It's usually not clear to me what the actual problem is, so sometimes I make a change, sometimes I leave it alone, and this year, I think I deleted the entire form that I was being warned about. Hope I didn't need it.
H&R Block make it so easy to do my taxes. I am a home owner and have some investment income. I have been using them for many years. I trust them and like they way they interview you using the software to assure you do not miss anyting.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
A glitch in their software for a state return prevented efiling. However, their agents worked very hard at bypassing the glitch and solved the problem. Kudos to them.
A very smooth process from beginning to filing for a refund. We have used the program several years and this was the smoothest yet. The State program integration was very good making our state file easy.