Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,506 Reviews)
Rating breakdown 130,506 reviews
5 Stars
86,969
4 Stars
24,053
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,726 out of
48,976)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Overall fine but MO State filing instruction wrong
on March 23, 2025
Posted by: bob272222
from Kansas City, MO
Verified Purchase:Yes
This software has been about the same for many years and works for most situations. The last couple of years, the MO state filing instructions page is incomplete. The mailing address is not the same as the one on the tax form and the tax form was lost when sent to that address. If filing multiple state tax returns, it used to remind you to send other state returns with the MO return as MO requires but that disappeared. It also does not tell you to send copies of public pension and SSA docs as MO requires to prove their tax deduction.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MikeDnc
from Kill Deil Hills NC
Verified Purchase:Yes
Not enough explanations for new rules as you are going along and why thing don't impact refund amount. The biggest issue is way over 10% AGI in Medical bills and it had no impact on refund verses standard deductions. You absolutely need to explain why that happens when it does happen. Makes your software look very broken.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Monroe, LA
Verified Purchase:Yes
I have used your tax products for years. This year my laptop crashed before I finished my taxes, and I was able to successfully reinstall the program on a new computer and complete my returns! I have always found your application easy to use and will continue to use it every year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Charged twice for filing.
on March 23, 2025
Posted by: Mike W41500
from Houston
I like hr block software. However, I filed my return to the IRS electronically using a credit card and was charged the processing fee, which was reasonable. The IRS rejected my return and I fixed the error. I filed again and block charged me another processing fee.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Herb A
Verified Purchase:Yes
The 2024 software wouldn't accept my saved 2023 file name!!
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from South Florida
Verified Purchase:Yes
The step by step approach by H&R Block makes it easy to do taxes. All one has to do is follow the instructions which have explanations if needed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Zinger124
Verified Purchase:Yes
I used TaxCut for years and continued with H&R Block as it is very intuitive and works smoothly from one year to the next…
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chesapeake, VA
Verified Purchase:Yes
I paid more to get the software that would do both Federal and State and Income tax'. Then I had to pay still more to file my state tax. This seems excessive.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock