Filed a federal and state return with deluxe version. Later purchased a second state. Both states cannot be filed at the same time as the second is dependent on the acceptance of the first one. Later Once prepared I figured out the software cannot e-file the second state if no federal filing. So, steep fee for a state preparation , and then the only option - print and mail. Toooo bad!
Found an error last year. Pointed out exactly where. Still not fixed this year. Unable to file electronically this year due to “a glitch”. Filing on paper is a crappy solution. And this was sent to Daniel. My name is Wendy.
I was happy for many years but both of the last 2 years have had problems with their state program (MD). I called them twice last year and twice again this year to try and have them fix the issues. They either don't get back to you after you create a case # or they just hang up on you after talking with them for 15-30 minutes.
I have used this product since around 2001. It has never let me down. I especially appreciate the pop up boxes that provide additional information about topics you might not understand. You can use them without navigating away from the topic you are working on.
Reliable and through. If you read every interview question you can't go wrong,it will walk you through required forms to file with confidence and minimal fear of audit. I have been using this software for many years and have been pleased
Poor integration between federal and state program
on March 11, 2023
Posted by: MLittle
from Missouri
Verified Purchase:Yes
The program pulled information from the federal program to the state program incorrectly. I was on the phone with your help desk for more than an hour and the representative could not fix the issue.