Pretty easy to use if you know basic tax preparation rules. I would like more popup help that provides a one sentence explanation of the long lists of credits, adjustments, etc., so users could see if any of them apply to them.
It's an easy to use program that lets me do what I need to do without fuss or fury. Customer support dealt quickly with a purchasing issue... then it was clear sailing.
The program works well and does what it should for a relatively simple filing jointly federal, and NY state return. I like that all no additional purchases were needed to do these 2 returns electronically,
The only glitch that I found is when it does the error review, actual errors on my part were shown that I could fix with prompting, but it also comes up with and I paraphrase "data errors that should be looked at and will not prevent filing". The latter "errors" in a couple of cases could not be fixed and one that wanted my itemized deduction amount from last year was most annoying. This was because I didn't itemize last year or this year and I used the standard deduction, I imported last year's data from the H&R Block software so this year's instance should not ask for that info. So far so good, the returns were accepted payment accepted by Feds, and state refund was received.