Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Joan Ingersoll
Verified Purchase:Yes
I have used your software for years and continue to be very pleased at the ease of use.
Written by a customer while visiting HRBlock
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This product is a great help in doing my federal and state income taxes.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have used for years and have extreme confidence in the program.
Written by a customer while visiting HRBlock
Posted by: T Klingler
from Oakwood Ohi
Verified Purchase:Yes
For a simple return, this software is great. When help/ questions arise the help features are cumbersome. I found myself searching how to use it as much as receiving the answers that I need. Please make the Help sections more user friendly. Also, the Planning section was not much help, as my situation did not register well which I received no benefit from this area after my return was completed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock