Terrible software. Often with confusing questions. Their 1099-k help is useless and online was just as bad. Have submitted “no issues found” Federal return online TWICE, and rejected both times with a note from H&R Block that it is a problem with their submission protocol. It will be fixed in the next update. It STILL wasn’t fixed. I will NEVER use them again.
Somewhat confusing input. Not in a logical sequence. If you are retired, then your income is entered AT THE LAST, not the beginning, even though you checked the RETIRED box. Too many hoops to jump through. Does seem to give excellent return benefits. Slow to show refund on screen as you work.
It may be because I've used Block software for many years, but I find it very intuitive, and I feel it gets better every year. By that I'm referring to what they refer to as "the interview" process in which it asks questions about your tax situation and leads you logically though the process of getting most all the blanks filled in. Even the state package gets better. Most answers to questions can be found included in the app. I have found it necessary to seek other help on just a few unusual, probably rare, circumstances.