We have used H&R Block tax software for several years and are happy with it, there are always some confusing things with taxes and tax software but most things are explained clearly. We plan to use it again next year.
Software would not import Fidelity files, and error code did not explain why. Customer support said wait until next update, but didnt work later either. Ultimately, I had to enter data manually. After I efiled, HRBlock told me IRS had rejected filing. Why? Error in HRBlock software that would be fixed in next release. This is the latest I have ever filed taxes. Looks like I will try different software next year.
Have had my e-filing rejected by the IRS for over a month due to problems with H&R Block software. They were slow to admit there was a problem, and have promised fixes that have not yet happened. Have used this software in prior years and recommended it to others, but not likely going forward.