Easy to use. Software guides you step by step. When I had questions they were easy to contact and even met with me to review my return. Great support. When I submitted my return, it was accepted in under 5 minutes with no questions.
The software has been good over the years, but this year I was unable to import records from Fidelity. I called support and they were useless. A ticket was opened up and no follow up. Next year, I will not be using The product.
This is about the 5th year I’ve used the H&R Block tax software for filing returns ( state and federal). It is up to date, easy to use, and looks for all opportunities to save money. As a retiree (now) and a working (married filing jointly) it gets to all the questions needed for an accurate return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast