Have used TurboTax for years and have had some issues with it. When I saw the price this year I felt enough was enough and decided to try H & R Block. The software was easy to use and straightforward for my return, and I found it was clean, i.e., not buggy. It exceeded my expectations—and at a very reasonable price.
Pros: Easy to prepare, Easy to import documents, Fast
HRB fills the basic need but misses opportunities to improve year to year. For example, HRB doesn't import all the data from last years return that it could/ should, eg., account numbers, drivers license info and other data that is needed but doesn't (usually) change from one year to the next.
Reasonable pricing, but software can be quite difficult to use, especially if you are helping your friends try to file a state return different from your state return. Lots of glitches and messages that make little sense, but impede completion of returns No refunds even if one is NOT satisfied. Will not be using this software again.
Have been using this software over twenty years. It does what I want and is easy to use. Only problem is that if I try to enlarge the view on my computer, I can't scroll the page.
Some steps were very useful, like being able to import previous year's information. However several elements had unhelpful descriptions or help text. And the program crashed at least ten times while I was filing my return, so I consistently lost data and had to re-enter it.