I had difficulty answering questions about my HSA. I quit my job in June of last year and used money in my HSA for medical expenses after my quit date.. Your software asked something about a "last month rule." It took me a couple days before I figured that out. Your software did not explain it. I searched multiple websites before I had a clue what it was asking.
This software is great. It's easy to use and easy to go back to any section users need. It explains tax concepts and related laws very well. I used it for over 20 years and never had a problem preparing a return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Every time there was a notice of an update, the software would appear to process it only to revert to telling me there was an update…frustrating cycle of repetition!
The e-filing of my state tax return was rejected. There was no explanation for the failure so there was nothing I could fix. I had to file my return on paper, by US Mail.