Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,509 Reviews)
Rating breakdown 130,509 reviews
5 Stars
86,971
4 Stars
24,054
3 Stars
8,424
2 Stars
4,452
1 Star
6,608
85%of customers recommend this product.
(
41,729 out of
48,979)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Pesky
from Fredericksburg, Va
Verified Purchase:Yes
the activation code that is needed for the free e-file has been a rocky process. I have had to call twice to use the code twice. The second time I was on the phone for half an hour. Don't know if it'll work for the e-files 3-5. Easier in other years.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent software, improvement suggestions imposs
on March 10, 2025
Posted by: Pete94
from Michigan
Verified Purchase:Yes
1. In many of the screens for entering data (e.g. 1099-DIV, 1099-R, etc.) very often there are multiple entries for the same company, just with a different account number and/or owner. On the opening screen for that entry, all the previous year’s entries are shown, but there can be (in my case) 4-5 from the same company. The only way to pick the correct one to enter or edit, is to open each one until the correct one is found.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Grand Rapids Mi
Verified Purchase:Yes
I have been using HRBlock Delux for at 8 years and I have never had a problem that it couldn't solve. I was looking for your reminder to buy it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Moline, IL
Verified Purchase:Yes
Was able to complete my return without too much trouble.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, March 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hawaii
Verified Purchase:Yes
Have used product for many, many years and always satisfied with instructions, ease of use, and explanations, AND import of prior year return information!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arkansas
Verified Purchase:Yes
Page in Arkansas State Income (Military Pension Income) is confusing. I have to put my Non-taxable Military Pension Income in a box titled Taxable Military Pension Income.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Rodney Citro
from Rutland, VT
Verified Purchase:Yes
I used your product for years with very good results.This year I had a problem with the Vermont return. I filed electronically. On form HS-122 Line B7 I reported 100%. The State sent me an adjustment notice claiming I reported 1%. They adjusted the error thankfully. I checked my printed return copy and in fact I had recorded 100%. No harm done but this could have cost me significantly if the State had not corrected it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wilkes Barre pa
Verified Purchase:Yes
easy to do. Imported from last years return. Got my rebate very fasr
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock