I have used this software for more then 20 years. my only complaint is that the software is really not ready for filing until April because of final IRS and H&R changes. This should be strongly emphasized to the software user! I had to file an amended return for two times when the program falsely claimed it was ready for filing.
Filling out forms was generally straight forward with a few confusing instructions. For some unexplained reason I had to e file both federal and state forms twice. Consequently I was charged twice for my state return. My attempts to use the help lines were futile. The online chat room gave no way to submit my questions. The telephone service was grossly inadequate and I finally had to terminate the call after about a half hour with no resolution as to why my first attempts to e file failed.
I wanted to apply the state tax refund to the 2023 estimated taxes, but when I printed before filing I discovered that my the box was checked to mail the refund. This should be revised.
I have used this software for many years and in my situation it has always given me good results, been easy to use and I continue to get my returns done in a reasonable time and get my money from the Federal and State quickly, without problems.