For two years is a row, the Apple iOS version would not download the free state program. There were also problems with down loading the federal updates. Since I bought the program that would also work on a pc, I had to use it to complete my federal and state return.
Software has always done the job over a number of years. They do the detailed homework, so very few glitches ever cause momentary issues. But, with complicated software challenges, new tax laws every year, they get the job done.
The federal filing was great. When I was ready to file my state on line, it would not allow me to submit. State was to be free . I was not due a refund, nor did I owe. So, had to mail in.