We've used H&R for about 4 years now and are very happy with it. We get the max refund we can. We used to go to someone who just punched our numbers into software and we were paying them to do that! We figured we could do it ourselves.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Software worked well until I finished and tried to file my state taxes electronically. It took 2 attempts for it to say that it was successful and it charged my credit card twice.
I purchased this H&R product because I could down load the software on my PC. Why if while Im doing my taxes i need something for the Return I can save and stop.
Software has defects that kept me from filing electronically. I have used this software for 25 years (including under its earlier name) and this is the first time it happened.