I have been using the software for over 25 years. I like the consistent results. It could be a little more intelligent but overall it is not too hard to navigate through the process.
I always get accurate results with the software but I DON'T like that they made the software that will ONLY work on Windows 10! I hate windows 10 - it is verrrrrrry slow to open and work the programs!!! Why couldn't they make it so it would still work with Windows XP, Vista or 7 ??????
Switched from a competitor a couple of years ago. H&R software is intuitive, easy to use, plus has the benefit of added returns for dependents, if needed. I just opened a company so will have to see how the next level of software subscription for business works, but I'm confident it will serve me well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Failed to import my investment data from Fidelity. Had to tediously enter many transactions by hand. Called tech support with a very long hold time. Took the option to get a call back which never happened. Doing taxes is hard enough, I don't need to pay for software that makes it even harder.
I find this easier to use that Turbo Tax. It appears to be TaxCut reworked. It covered Traditional IRA where we had paid in already taxed money. Turbo Tax did not. It didn't even ask you questions to realize this was missing. Once I discovered it, I had to amend 4 years of returns!
Saving your return to PDF can be tricky. If you have 'Microsoft to PDF' that will work from the Print dialog. Otherwise, File-> Save As... (PDF) gives a good result.
Pros: Easy to prepare, Easy to import documents, Fast