I like the software and have been using it for many years. If you take your time and think it through the program is essential for accuracy and invaluable for do it yourselfers.
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Ok. The explanations aren't always good enough, forcing me to read the irs tax publications anyway. One example is for 1099Rs received when you're a beneficiary after someone's death. Your explanations for how the tax code works in that situation are not good. I'm not sure that using H & R block really saved me any time compared to just doing it my hand like I used to!
Also, it would be nice if the state property tax portion or the software could be completely separate from the rest of the state portion, considering they have separate due dates, and property tax forms don't arrive in the mail until end of March, when your state taxes are typically already done and e-filed. It's odd to have to go into the middle of the program to access the property tax portion again.
And finally, it would be helpful if you made it so the interface would fill your screen when the H&R block window is expanded to full screen. Sometimes I like to scroll in the main window to increase the size of the text to make it easier to read, but there is barely any screen real estate for that to happen in, so the next button gets cut off so I can't see it. You then have to scroll back out to hit the next button. Not a very user-friendly interface in that regard.
Pros: Maximizes refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I bought this program once it was offered online, as I have done for several years. I keep buying this program because it delivers the expertise I need.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!