Simple to type in the information requested, but when I have questions, I don’t feel there is much depth to the answers provided within the program. I contact the technical service chat line about a minor printing error, but it couldn’t be fixed without a software update. I assume many of the bugs will be fixed later in the tax season.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 5, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Been using this for many years, and no improvements to the feedback have shared previously. In fact, this year, the inability to download PDF 1099-R forms and connect to my financial institution for automatic download proved a major setback. I still found myself having to reboot my Mac every time a program update was available from IRS as well and the installer update just quits and does not finish the install (without having to reboot the machine of course).
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Brittany, Social Media Department, March 5, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Very easy use. I have used this product for over 10 years and still enjoy using it. Wish you would give a discount for loyal customers ! I would like to see more information carried into the state return.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.