Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(130,520 Reviews)
Rating breakdown 130,520 reviews
5 Stars
86,979
4 Stars
24,054
3 Stars
8,424
2 Stars
4,454
1 Star
6,609
85%of customers recommend this product.
(
41,736 out of
48,988)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: MEVE
Verified Purchase:Yes
Software seems to work well except for the occasional loop involving the error "Server Busy This action cannot be completed because the other program is busy". This was frustrating because there was no other program running and therefore no way out of the error.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: bfsc
from IN
Verified Purchase:Yes
It's a good program, but difficult at times. I don't recall that we needed an average mortgage balance in previous years and the bank wasn't sure what that actually meant (just for this year or over the entire mortgage). I had to talk to a CPA to get the right definition. Explanations would be useful. We also experienced a glitch with the e-filing. Also had a problem with the transfer of a line item on the K-1. It didn't transfer.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from White Hall, AR
Verified Purchase:Yes
State of Arkansas program had a glitch that I tried to get help with. It would not separate my husband’s and my retirement and placed all of the money under my name only, showing zero money for my husband. I had a case number and talked to a couple of people, but nobody could help me. The last person tried but dropped my call and never called back. I finally went through the numbers myself and had to override the numbers that your program incorrectly imported from the federal program. A nightmare for me, but I’m glad that I have a math degree. I’ve used this program for many years, and I hope that this will not happen again. My trust is a bit shaken.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
Did what it was supposed to. The instructions for excess IRA distributions was a little vague, but after a few guesses I figured it out.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mrk1
from South Carolina
Verified Purchase:Yes
Kept getting error code when trying to download my financial institutions data
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Francisco peninsula
Verified Purchase:Yes
I have used the Block Tax program and years and continue to be very happy with it.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
There was a section this year on RMD's that could have been explained better.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Ahh Time For
Verified Purchase:Yes
Thanks, For All Your Information And Making Better To Understand! Very Helpful!
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock